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Player support

Help with Pipa Games.

Quick answers for playing, saving your progress and puzzling with a friend.

These pages cover version 1.6.0. Accounts and paid subscriptions are not enabled in this version.

Pick up where you left off

Open Today, then Continue. You can also reopen the same game, edition and difficulty. Your unfinished solo puzzles stay on this iPhone.

Choose your challenge

Each of the sixteen solo games has Easy, Medium and Hard. Tap the difficulty below the game title to change it.

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Common questions

How do I play with a friend?

Open Wordlock Race to race for the same hidden word, or Switchboard Together to solve complementary clues. Create a room and share its invitation privately. Your friend needs Pipa Games and an internet connection. Race rooms last 24 hours; Switchboard rooms last seven days.

My multiplayer game lost its connection.

Check your connection and return to the room. Switchboard saves its room on your device, so Back does not end it. Expired rooms cannot be resumed; create a new one. Solo games work offline.

How do sound and haptics work?

Open Settings using the sliders button. Music, effects and haptics have separate controls. Music starts off. The original Pocket Arcade track becomes quieter during puzzles, and its volume is adjustable. The app respects Silent Mode and other audio.

Will my progress move to another iPhone?

This version saves solo progress and your private profile on this device. Cloud sign-in is not enabled. Avoid deleting the app if you want to keep local progress.

Are there ads or paid hints?

No. This version has no ads or paid hints. Pipa Plus subscriptions are not available for purchase in this version.

Daily Coach

Choose a focus: words, numbers, logic or matching-card recall. Each session has a warm-up, a coached puzzle and an independent challenge. Review hints, mistakes and successful solves across comparable puzzles. Timing is optional. These are practice records, not an intelligence or health assessment.

Personal daily puzzles

From build 19, choose your games and starting difficulty on Today. A personal puzzle stays fixed all day. Rate it Too easy, Just right or Too hard to tune future picks. You can still play the shared daily games. Personalization uses the existing puzzle engines and your choices.

Report a problem

From build 19, use Today → Tell us what you think, or Help & support → Send feedback. This sends a private message to our team; it is not a chat and we cannot reply there. The confirmation screen lets you delete your message.

For help or a privacy request, contact Avantika Utam through our private support form. No email or account is required. Save your ticket link and return to it to read replies or add details. Anyone with that link can access the conversation, so keep it private.

Include the game, difficulty, iPhone model, iOS version and the steps that caused the problem. Never include passwords, sign-in codes, private room keys or payment information.

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